Latest News
Moving Forward with the Latest Technology
At Northwards we are continually evaluating the services we provide to our customers. After extensive research we have now installed satellite navigation and tracking systems from Tom Tom in all our vehicles.
13-Sep-07 13:00
About Northwards Ltd
The company was formed in January 2002 after a management buyout from P&O Scottish Ferries Ltd of their freight, haulage and maintenance operations in and between Aberdeen, Orkney and Shetland.
Throughout 2002 we continued to market and expand the services previously offered by P&O. This saw cargo volumes grow throughout the year culminating with a new depot opening in Inverness.
We have been fortunate in having a very experienced, dedicated and loyal workforce on board many of whom we have worked along with for more years than we may care to remember! Our achievements to date have been made a lot easier thanks to their hard work and enthusiasm.
Customer Services & Customer Care
We at Northwards believe in working closely with our customers, and forming long-term partnerships is seen as a key part of our sales team goals when out in the field discussing the servicse provided by Northwards.
Working together with our sutomers to provide a service tailored to their needs in a professional, and caring manner.
Northwards always strive to deliver a reliable and efficient service of consistent quality and our customer's satisfaction is our satisfaction.
Our Customer Service Principles
- We aim to be professional at all times and put the customers needs first
- We aim to act efficiently in all aspects of business with our customers
- We aim to build customer relationships
- We aim to offer our service at a fair price
Quality Standards
We are members of the Road Haulage Association (RHA) and operate to their Conditions of Carriage. We are also members of the Freight Transport Association.